Before isolating and decommissioning a hot water storage system, who should a plumber inform first?

Informing the customer before isolating and decommissioning a hot water storage system is crucial for several reasons. Primarily, the customer needs to be aware of any potential disruptions to their hot water supply and the impact it may have on their daily activities. A professional plumber has a responsibility to keep the customer informed, as they have entrusted the plumber with their property and expect transparency regarding any work being carried out.

Additionally, notifying the customer allows for any questions or concerns they may have to be addressed prior to the system being shut off. This proactive communication can help maintain a positive customer relationship and ensure that the plumber is acting in the client's best interests. It also aligns with industry best practices for customer service and safety, emphasizing that the customer is key to the operation and that their satisfaction is paramount.

Other stakeholders such as supervisors, building managers, or colleagues can also be informed subsequently, however, the direct communication with the customer is the priority to ensure they are adequately prepared for the work being undertaken.